Terms & Policies

 

RESERVATION POLICIES:

Once we receive your lesson request we will be in touch with you to schedule your lesson.  For lesson locations more than a 30 minute drive from Bellingham, WA may require a non-refundable deposit at the time of booking.

CANCELLATION POLICY:

We know life can sometimes throw you lemons... Please contact us to let us know if you are going to be unable to make it to your scheduled lesson and let's see if we can reschedule.

  • Cancellations for lessons within a 30 minute drive of Bellingham, WA that are given at least 24 hours prior to the scheduled lesson (and not rescheduled) will receive a full refund, less a $30 administration fee. 
  • Cancellations for lessons within a 30 minute drive of Bellingham, WA that are within 24 hours of the scheduled lesson are considered a "no show" and will be billed for the scheduled lesson.
  • Cancellations for lessons 30+ minute drive from Bellingham, WA may not be eligible for a refund.
  • Mother Nature can throw us some doozies too and when that means high winds (20+ mph), heavy rain, and/or snow we may need to reschedule.  Your safety is our number one concern so if the weather seems dangerous we may reach out to you to reschedule. Radical Roots MTB LLC has the right to cancel lessons/events at any time when the safety of clients is compromised due to unacceptable riding conditions or for any other circumstances which are outside of Radical Roots MTB's control. A full refund or alternative to reschedule will be given in all circumstances.

CHECK-IN:

We recommend coming to your lesson 15 - 20 minutes prior to the start to give yourself time to get ready to ride and to give your coach a few minutes to do a safety check and fit inspection of your bike.

Equipment:

All clients must arrive with an appropriate, well maintained, fully functioning mountain bike fit for technical off-road use.  All clients must wear a helmet that is certified to the CPSC standard at all times while on a bike.  It is recommended that clients also wear protective eye-wear, gloves, knee, and elbow pads. A small pack is useful for carrying spare clothing, food, water, and equipment. Clients should be aware that they could be riding in wild and hostile environments where weather can change suddenly and without warning.

FACILITIES:

Not all clinic locations will have bathroom facilities available so please plan ahead and come prepared to go out in nature.

MEDICAL and other CONCERNS:

Mountain biking is an inherently dangerous sport with unpredictable risks. Minor injuries (scrapes, sprains, scratches, and bruises) can occur, as well as major injuries (concussions, broken bones, and heart attacks). There is always a chance of catastrophic injuries including paralysis and death. All clients are required to sign the Radical Roots MTB Instruction waiver and by doing so they are indicating that they understand and agree to assuming responsibility for the risks and dangers of the sport of mountain biking and that they know of no personal disability or medical condition, physical or mental, which may affect their ability to take part in the lesson.  Radical Roots MTB Instruction will provide students with training in an appropriately safe working environment and provide them with a fully qualified and insured coach or guide. Clients will not be placed under any pressure to perform skills yet it is advisable to check that your insurance policy covers adventure activities. Clients should ride within their own riding experience and limits. Radical Roots MTB LLC accepts no liability for any loss, damage or injury to persons or property who are participating in a Radical Roots MTB activity.