Terms & Policies
GROUP CLASS CANCELLATION & TRANSFER POLICY:
(Group Classes are MTB 101, MTB 201, etc but many of our workshops and special one-off offers will fall under this Group Class Policy. Read below for our policy on Private Lessons, Group Programs like Radical Rippers, and Special Events).
We know life can shift unexpectedly. At the same time, our group classes are intentionally small (maximum 7 riders), and we secure permits and instructors in advance. Each registration holds meaningful value and helps us run high-quality programs.
We appreciate your commitment and do our best to offer flexible options when possible.
Transfers (Recommended Option):
If you are unable to attend your scheduled Group Class:
More than 7 days before class:
You may transfer to another group class within the same season at no charge, space permitting.3–7 days before class:
Transfers are allowed space permitting and subject to a $25 transfer fee.Within 72 hours of class:
Registrations are non-transferable and non-refundable.
Transfers must be used within the current season.
Cancellations:
More than 7 days before class:
Cancellations will receive a refund minus a $50 administrative fee.Within 7 days of class:
No refunds.
You are welcome to transfer your spot to another rider of similar ability level at no charge — please notify us in advance so we can update waivers and emergency contacts.
Low Enrollment:
We are committed to running classes even with low enrollment whenever possible. Because we secure permits in advance, classes with three or fewer riders will typically still run as scheduled.
In rare cases where Radical Roots MTB must cancel a class, participants will be offered:
A full refund, or
A free transfer to another available class.
Weather & Safety:
Your safety is our top priority. If riding conditions are deemed unsafe due to severe weather, air quality, or other circumstances beyond our control, Radical Roots MTB reserves the right to reschedule or cancel the class. In those cases, participants will receive a full refund or transfer option.
PRIVATE LESSON CANCELLATION POLICY:
Private and customized group lessons reserve dedicated instructor time and personalized planning. Because these sessions are built specifically for you, we require advance notice for changes.
Rescheduling:
More than 72 hours before your lesson:
You may reschedule at no charge.Within 72 hours of your lesson:
Lessons are non-refundable and non-transferable.
We allow one complimentary reschedule per booking with appropriate notice.
Cancellations:
More than 72 hours before your lesson:
Cancellations will receive a full refund minus a $50 administrative fee.Within 72 hours:
Lessons are considered a late cancellation and are non-refundable.
Lessons located more than 30 minutes from Bellingham, WA may be subject to additional travel considerations and may not be eligible for refund.
Weather & Safety:
If riding conditions are unsafe due to weather or air quality, we may reschedule your lesson. In the event Radical Roots MTB cancels due to safety concerns, you will receive a full refund or reschedule option.
EVENTS & GROUP PROGRAM CANCELLATION POLICY:
(Weekend Training Events, Radical Ripper Summer Camps, After-School Programs, Multi-Week Programs)
Our events and group programs are planned months in advance and involve securing permits, venues, staffing, and independent contractors who rely on this work. As the start date approaches, it becomes increasingly difficult to fill vacated spots.
We appreciate your understanding and commitment when registering.
Cancellations:
14+ days before the event or program start date:
Full refund minus a $50 administrative fee.7–13 days before start date:
50% refund.0–6 days before start date:
No refund.
Transfers:
Registrations for events and group programs are generally non-transferable to other events, programs, or participants.
In rare cases and with sufficient notice, we may allow a transfer to another participant at our discretion. All participant information and waivers must be updated in advance.
If Radical Roots MTB Must Cancel:
If we must cancel an event or program due to weather, unsafe conditions, or circumstances beyond our control, participants will receive a full refund or credit option.
GIFT CARD TERMS AND CONDITIONS:
Gift cards may be redeemed for goods and services through Radical Roots MTB and are not redeemable for cash. To use your card visit our website and apply the redemption code at checkout. Please note that Radical Roots MTB is not responsible for lost of stolen gift cards.
RETURNS & EXCHANGES FOR APPAREL & GOODS:
Item return or exchanges must be made within 30 days of receipt. Items that have been worn, washed, or altered in any way are not returnable/exchangeable. We do not provide return shipping labels. Shipping and handling charges are not refundable.
CHECK-IN:
We recommend coming to your lesson 5-10 minutes prior to the start to give yourself time to get ready to ride and to give your coach a few minutes to do a safety check and fit inspection of your bike.
EQUIPMENT:
All clients must arrive with an appropriate, well maintained, fully functioning mountain bike fit for technical off-road use. All clients must wear a helmet that is certified to the CPSC standard at all times while on a bike. It is recommended that clients also wear protective eye-wear, gloves, knee, and elbow pads. A small pack is useful for carrying spare clothing, food, water, and equipment. Clients should be aware that they could be riding in wild and hostile environments where weather can change suddenly and without warning. Read more about how to come prepared to your lesson here.
FACILITIES:
Not all clinic locations will have bathroom facilities available so please plan ahead and come prepared to go out in nature.
MEDICAL AND OTHER CONCERNS:
Mountain biking is an inherently dangerous sport with unpredictable risks. Minor injuries (scrapes, sprains, scratches, and bruises) can occur, as well as major injuries (concussions, broken bones, and heart attacks). There is always a chance of catastrophic injuries including paralysis and death. All clients are required to sign the Radical Roots MTB Instruction waiver and by doing so they are indicating that they understand and agree to assuming responsibility for the risks and dangers of the sport of mountain biking and that they know of no personal disability or medical condition, physical or mental, which may affect their ability to take part in the lesson. Radical Roots MTB Instruction will provide students with training in an appropriately safe working environment and provide them with a fully qualified and insured coach or guide. Clients will not be placed under any pressure to perform skills yet it is advisable to check that your insurance policy covers adventure activities. Clients should ride within their own riding experience and limits. Radical Roots MTB LLC accepts no liability for any loss, damage or injury to persons or property who are participating in a Radical Roots MTB activity.